Refund & Cancellation Policy

1. Overview

At VedaTalk, we strive to provide the best astrological services and customer satisfaction. This Refund and Cancellation Policy outlines the circumstances under which refunds are available and the process for requesting them.

We understand that sometimes things don't go as planned. This policy is designed to be fair to both our users and our astrologers while ensuring quality service delivery.

2. Astrologer Consultation Refunds

2.1 Eligible for Full Refund (100%)

2.2 Eligible for Partial Refund (Up to 50%)

2.3 NOT Eligible for Refund

3. Subscription Refunds

3.1 Cancellation Policy

You can cancel your subscription at any time through your account settings. Upon cancellation:

• You will retain access to premium features until the end of your current billing period
• No further charges will be made after the current period ends
• Your account will revert to the free tier automatically

3.2 Refund Eligibility

3.3 No Prorated Refunds

We do not offer prorated refunds for partial billing periods. If you cancel mid-cycle, you'll continue to have access until the end of the current period, but no refund will be issued for unused time.

4. Wallet Credits and Recharge Refunds

4.1 Non-Refundable

Wallet credits added to your VedaTalk account are generally non-refundable, except in the following cases:

• Duplicate Charges: You were charged twice for the same recharge
• Technical Errors: Credits were not added to your wallet after successful payment
• Unauthorized Charges: Charges made without your authorization (requires verification)

4.2 Expiry Policy

Wallet credits expire 365 days (1 year) from the date of purchase. Expired credits cannot be refunded or reinstated. We will send email reminders 30 days before expiry.

5. How to Request a Refund

5.1 Required Information

To expedite your refund request, please include:

• Registered email address or phone number
• Transaction/Order ID (found in email receipt or order history)
• Date and time of purchase/consultation
• Astrologer name (for consultations)
• Detailed reason for refund request
• Screenshots or evidence supporting your claim (if applicable)

6. Refund Processing Timeline

Note: Bank processing times may vary. Credit card refunds typically appear in 5-7 business days, while bank account refunds may take 7-14 business days depending on your bank.

7. Refund Method by Payment Type

8. Dispute Resolution

If you disagree with our refund decision:

1. Reply to the decision email with additional information or evidence
2. Request escalation to a senior support manager
3. Our escalation team will conduct a final review (3-5 business days)
4. The escalation decision is final and binding

For unresolved disputes, you may contact consumer protection authorities in your jurisdiction or initiate arbitration as per our Terms and Conditions.

9. Fair Usage Policy

We reserve the right to deny refunds if we detect abuse of our refund policy, including:

• Repeated refund requests for similar reasons
• Using services fully and then requesting refunds
• False or misleading refund claims
• Chargebacks filed without contacting us first

Accounts found to be abusing the refund policy may be suspended or permanently banned from VedaTalk.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email. Your continued use of our Services after changes constitutes acceptance of the updated policy.

11. Contact Us

For refund requests or questions about this policy: