Privacy Policy

1. Introduction

Welcome to VedaTalk ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and contact details
• Date, time, and place of birth (for astrological calculations)
• Gender and relationship status
• Payment information and billing details
• Profile picture and biographical information
• Chat messages and consultation history with our astrologers

2.2 Automatically Collected Information

When you access our Services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, features used, time spent)
• Location information (with your consent)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party social media platforms (Facebook, Google) when you choose to connect your account, and from payment processors regarding transaction details.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide Services: Generate horoscopes, birth charts, and astrological predictions
• Facilitate Consultations: Connect you with expert astrologers and manage chat sessions
• Process Payments: Handle transactions securely and send receipts
• Personalization: Customize your experience based on your preferences and history
• Communication: Send notifications, updates, promotional offers, and newsletters
• Improve Services: Analyze usage patterns to enhance our platform and AI models
• Customer Support: Respond to inquiries and resolve issues
• Legal Compliance: Meet regulatory requirements and protect our rights

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you explicitly authorize us to do so.

4.2 Service Providers

We engage third-party companies and individuals to perform services on our behalf:

• Payment processors (Stripe, Razorpay, PayPal)
• Cloud hosting services (AWS, Vercel)
• Analytics providers (Google Analytics, Mixpanel)
• Customer support tools (Intercom, Zendesk)
• Email and SMS service providers

4.3 Astrologers

When you consult with an astrologer, we share necessary information (birth details, questions) to provide accurate readings.

4.4 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights and safety.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure payment processing (PCI DSS compliant)

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time through the app settings or by contacting us at privacy@vedatalk.com.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your information
• Object: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@vedatalk.com.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and settings
• Authenticate your login sessions
• Analyze site traffic and usage patterns
• Deliver targeted advertising

You can control cookies through your browser settings. Disabling cookies may limit some features of our Services.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@vedatalk.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: